FAQ

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Credit Union

Where is Tremont Credit Union located and what are its hours? 

Visit our Locations & Hours page to find the closest branch near you.

What is Tremont Credit Union's mailing address? 

Regular Mailing Address:

PO Box 220730
Boston, MA 02122

Overnight Mail:

Two Granite Avenue, Suite 101
Milton/Boston, MA 02186 

Payoffs:

ATTN: Loan Payoffs
Two Granite Avenue, Suite 101
Milton/Boston, MA 02186 

On what holidays is Tremont Credit Union closed to observe? 

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Patriots' Day – third Monday in April every year
  • Good Friday – only the BTU Office
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve – 180 Mount Vernon Street, Dorchester, MA will be closed; all other locations will be open until 1 p.m.
  • Christmas Day

Does Tremont Credit Union participate in shared branching? 

Yes, we are part of the CO-OP® Shared Branching Network. Learn more about shared branching or use the CO-OP locator to find a shared branch near you.

What is Tremont Credit Union’s routing number?

211080754

When is Tremont Credit Union scheduled nightly maintenance? 

Maintenance runs at 9pm ET, Monday–Friday. Weekend maintenance is generally run Saturday (only) 3–4pm ET. It shouldn't affect the SL connection. Downtime is typically less than 1 minute. 

Does Tremont Credit Union have coin counting machines? 

Yes. Coin counting machines are available at the Milton, Roslindale, and Bayside branches for members and non-members. There is no fee for members. Coin machine is available from branch open up until 30 minutes before close. 

Does Tremont Credit Union offer notary and signature guarantee services? 

Notary services are available at all branches. It is free for members and non-members. 

We do not offer signature guarantee.

What is Tremont Credit Union's phone number and what are the main menu options?

Main Phone Number:

800-370-1939

Menu Options:

2 – Apply for a loan

3 – Speak with member services

4 – Transfer to the automated phone system

5 – Leave a message for member services

6 – Collections

7 – Hours and locations

9 – Employee directory

* – Repeat menu 

When do funds from direct deposit post? 

Monday–Friday at 6 a.m. ET, 12:30 p.m. and 4:30 p.m. 

CU posts manual exceptions (errors, etc.) by 9:30 a.m. ET, Monday–Friday.

Common Payroll/Direct Deposit Calls:

  • Boston Public Schools get paid every Thursday — their deposits post at 4 p.m., but aren't considered late until 5 p.m. ET
  • Boston Children's hospital get paid every other Thursday — again, not considered late until 5 p.m. ET

If a direct deposit is set up to come in on a federal holiday, when will funds post?

Deposit posts next business day.

What insurance products does Tremont Credit Union offer? 

We offer AD&D, auto, home, and life insurance through TruStage Insurance. Visit our TruStage Insurance page to learn more.

How do members order checks?

Members can order checks through our partner, Harland Clarke. Visit OrderMyChecks.com or call 877-585-8777. 

Will Tremont Credit Union accept third party checks for deposit? 

Yes. 

Does Tremont Credit Union have night depositories?

No. 

Will Tremont Credit Union mail check withdrawals to members at their request?

Yes. Checks will only be written payable to the member. Checks will only be mailed to the address on file.

There may be a $5 fee per mailed check withdrawal. Call 800-370-2255, option 2, then option 4 to avoid the fee. 

Will Tremont Credit Union cash checks for members? What is the max amount?

Members:

There may be a hold placed on their account--this is a case-by-case process

Non-Members:

  • On-Us check are cashed for a $5 fee
  • Other checks: CU will only cash checks for retirees who are residents of the Commonwealth of MA & receive Social Security checks, supplemental security income (SSI), or other retirement benefits from the federal government
  • Non-member must complete an application and have their ID verified in-branch 

Does Tremont Credit Union have drive-thrus? 

No. 

Does Tremont Credit Union offer safe deposit boxes?

No.

Does Tremont Credit Union recognize power of attorney?

Yes. To add power of attorney, we will require a copy of their driver's license and all court/legal documents declaring them as power of attorney. 

Does Tremont Credit Union follow Reg D? What accounts are affected?

Yes. All savings accounts are subject to Reg D limits. Members can make no more than 6 "convenience-type” transactions per month:

  • ACH
  • Automatic transfers
  • Overdraft transfers
  • Phone transfers with a live representative
  • Transfers in online banking 

The limit automatically resets at the start of the next calendar month.

Unlimited transactions can be made in-person or at the ATM. 

How do members get statement and check copies? 

Members can sign up for eStatements for free! Check images are available in the transaction history and are free. 

You can request paper statements and check copies over the phone or at your local branch. Paper statements are $5 each. Check copies are $1 each for the past 6 months, $6 each after 6 months.

Membership

What makes an individual eligible for membership? 

Membership is open to:

  • All who live or work in these Massachusetts Counties:
    • Suffolk County
    • Norfolk County
    • Middlesex County
  • All who worship in Suffolk County, Massachusetts
  • Many Select Employer Groups throughout Massachusetts.
  • All family members of existing members qualify for membership. 

Visit our Become a Member page to learn more. 

How do individuals apply for membership?

You can apply for membership in person or online. Visit our Become a Member page to learn more.

How do members update their contact information? 

You can update your address, phone, or email through online banking or with the Change of Address form 

Online Banking:

  • Log into online banking
  • Select the Account Access tab at the top
  • Click the envelope icon to send a secure message, which must include:
    • New physical address
    • Mailing address, if different
    • Contact numbers
    • Email address
  • No signature required!
  • You will receive an email once completed 

Change of Address Form:

  • Contact your local branch to request the Change of Address form by fax or email
  • Return the completed form by:
    • Secure online banking email
    • Mail
    • In person 

How do members request name changes?

You will need to sign a new Membership Application, even though your account will stay the same. Visit your local branch with the following documents:

  • Legal documentation of name change (marriage certificate, divorce decree, etc.)
  • An updated copy of your photo ID 

Can a member number be given over the phone if I forget mine?

No. You can find your member number on paper statements and e-statements. If neither of those are available, Tremont Credit Union can send your member number by mail. We cannot send member numbers by fax or email.

Can we complete member to member transfers?

Yes, you can request member to member transfers through the Member Telephone Service (MTS) or online banking.

There are no restrictions if the member is on the receiving account. If the member isn't on the receiving account, then they must fill out a cross member authorization form first. You can fill out the form at any of our branches. 

MTS Member to Member Transfers:

  • Dial MTS at 800-370-2255
  • Choose option 2
  • Then press option 3 and follow the prompts

Online Member to Member Transfers:

  • Log into online banking
  • Click on the Account Access tab
  • Choose Transfer Funds (under the Account Access tab)
  • Select the account to transfer from
  • Underneath, enter the member number to transfer to plus the account suffix letters, separated by an equal (=) sign (example: 123456=01)
  • Enter the amount to transfer
  • Submit! 

Where should members send their proof of insurance?

You or your insurance company can send a copy of the declaration page to the CU. 

Email:

[email protected]

Fax:

781-664-6670

Coverage Requirements:

Coverage must be equal to or greater than the amount of the collateral. 

Lienholder Address:

  • Auto loans – Tremont CU; P.O. Box 220730, Boston, MA 02122
  • Home Equity – Tremont CU; ISAOA/ATIMA, P.O. Box 220730, Boston, MA 02122
  • Mortgage – Tremont CU; ISAOA/ATIMA, PO Box 5433; Norwell, MA 02061

What is Love My Credit Union Rewards? 

Love My Credit Union Rewards is a rewards program where members can earn discounts and cash back on applicable online purchases, provided they are registered, and the purchase is made on the Love My Credit Union website. Visit rewards.lovemycreditunion.org to learn more.

Fees

Where is the fee schedule?

You can find a copy of our fee schedule on our website. Download our fee schedule today. You can also find the fee schedule under Services & Tools in the main menu or in the footer.

Do members 66+ and members 17 and under have special fee discounts?

Yes, see the fee schedule for details. 

Will Tremont Credit Union refund fees at a member's request?

Tremont Credit Union may refund fees on a case-by-case basis. Contact your local branch for more information.

Card Services

How can members make credit card payments? 

All payments are due on the 22nd of the month. Payments take 24–48 hours to reflect on the available balance

Phone:

  • The CU cannot make payments via phone
  • You must speak with Elan Cardmember Service at 800-558-3424 (available 24/7)

Online:

Mail:

DO NOT MAIL PAYMENTS TO THE BRANCH. Payment should only go to the address below:

Cardmember Service
PO Box 790408
St Louis, MO 63179-0408 

How are authorized users added to/removed from cards?

Member must speak with Cardmember Service at 800-558-3424 (available 24/7).

How are balance transfers completed on credit cards? 

You can transfer your credit card balance over the phone at 800-558-3424 (available 24/7) or online at myaccountaccess.com. A service fee will be charged — either 3% of the amount or $5, whichever is greater.

How do members request cash advances on their credit cards?

Phone:

Call Cardmember Service at 800-558-3424 (available 24/7).

Online:

In Person:

  • Tremont CU branches can't conduct cash advances (members or non-members)
  • Visit any other location that can process Visa
  • Remind to bring your credit card and ID 

ATM:

Members can use any ATM. 

How do members get the balance, history, or information on their credit cards?

Payments take 24–48 hours to process before new available limit can be seen or used.

Phone:

Call Cardmember Service at 800-558-3424 (available 24/7). 

Online:

  • Visit myaccountaccess.com
  • Download the Elan Credit Card mobile app for Apple® and Android™ devices
  • First-time users must register w/their card number and some personal info (name/SSN/DOB, etc.) 

How do members report their credit cards as lost/stolen?

Visit our Lost or Stolen Card page to find the information you need to report lost or stolen credit or debit cards. 

How do members activate their credit cards?

You can activate your credit card over the phone. Call Cardmember Service at 800-558-3424 (available 24/7). Have your credit card number ready. You will need to set a PIN.

Does Tremont Credit Union have ATM only cards?

Yes. 

How do members activate their debit or ATM cards?

ATM Cards:

ATM cards don't need to be activated. 

Debit Cards:

Debit cards can be activated at any Tremont CU branch.

You can also activate your debit card over the phone. Call the MTS audio teller — option 3, then option 6.

What are the daily access limits? When will they reset?

Daily limits reset automatically at midnight every night, including holidays, and weekends.

Online Limits:

  • Signature-base purchases – $2,000
  • PIN-based transactions (aggregate purchases & ATM withdrawals) – $1000 (in increments of $500, will need to perform 2 transactions if larger purchase/withdrawal)
  • Cash withdrawals (in branch) – $5000

Offline Limits:

$250 aggregate.

Limit Increases:

Fill out our online form to temporarily increase your debit card limit.

How do members reset their debit or ATM card PIN?

Debit or ATM PINs cannot be reset. If you forgot your PIN, we can send a PIN mailer with your existing PIN. 

How do members reset their credit card PIN?

Call Cardmember Service at 800-558-3424 (available 24/7).

Does Tremont Credit Union use a 24/7 fraud monitoring service?

Yes. If you suspect fraud, please call one of the following numbers (available 24/7):

  • Debit cards – 800-424-1990 (Falcon) to confirm transactions
  • Credit cards – 800-558-3424 to confirm transactions

Why would a member's debit or ATM card be blocked? 

Your debit or ATM card could be blocked if we suspect fraud. This can include invalid PIN attempts or if you use your card while traveling and did not notify the credit union.

If your debit or ATM card is blocked, please contact us.

Will a debit or ATM card be blocked due to invalid PIN attempts? How can it be lifted? 

Yes. Cards are blocked after 3 invalid tries. The block is not automatically removed. To remove the block, please contact us.

How do members dispute debit card transactions?

Members can dispute debit card transactions by filling out a form. Contact your local branch to request the appropriate form for the type of transaction you would like to dispute.

How do members dispute credit card transactions?

Call Cardmember Service at 800-558-3424 (available 24/7).

Do members need to notify Tremont Credit Union if they are traveling with their cards? 

Yes. If you are traveling outside of Massachusetts, please contact us.

Is there a fee for making purchases outside the United States? 

Yes, Tremont CU does charge fees for purchases made outside the US:

  • Debit Cards – 1% of the total transaction amount
  • Credit Cards – 2% if made in US currency (but transaction was initiated at a foreign vendor or ATM); 3% if made in foreign currency

Does Tremont Credit Union offer instant issue cards at the branches?

No.

How do members request damaged card replacements?

You can call your local branch to request a replacement for your damaged card. There is no replacement fee. 

When are replacements for expiring cards mailed? 

Cards are mailed 1 month prior to the expiration date. 

Does Tremont Credit Union offer gift cards?

No.

Loans

How do members apply for loans?

You can apply for a loan over the phone or online. Contact your local branch or apply for a loan online today. 

How long does it take an applicant to receive a loan decision?

Loan decisions are available two business days after the completed loan application is submitted.

How do members make loan payments?

Members can make payments in person, over the phone, by mail, online, or with ACH from other institutions.

We can accept loan payments by check or by card over the phone for a $5 fee. However, we encourage members to make loan payments online. 

The cutoff time for online loan payments to post the next business day is 6pm ET (Monday–Friday). After 6pm ET, payment will post in 2 business days. 

Can members make principal only loan payments?

Yes. 

Can members pay ahead on their loans?

Yes, you can pay ahead on your loan if you meet the following conditions:

  • Only allowed on closed-ended loans
  • No payments ahead on open-ended loans like lines of credit and credit cards
  • Members can pay up to 3 months ahead 

When are titles released to the member after payoff?

Titles are released within 10 days after the payoff. If you would like your title to be released sooner, please contact us.

Does Tremont Credit Union practice the right of offset?

Yes, Tremont CU reserves the right to transfer or “offset” funds from Tremont CU checking or savings accounts to pay off debts that are 30 days past due. 

How do members request lien releases?

You can request lien releases over the phone. Call your local branch during regular business hours.

Will Tremont Credit Union defer payments on loans?

No.

Does Tremont Credit Union have a Skip a Pay program?

Yes, the Tremont Credit Union Skip a Pay program lets members skip 2 loan payments per calendar year. That includes consecutive payments. Each skip extends the term of the loan by one month. There is a $25 fee per skipped month.

You can request to skip a payment at any branch or online at our Skip a Loan Payment page. 

Eligibility Requirements:

  • Must submit request at least 10 business days before the due date
  • Loan must be open and current for at least 6 months
  • Minimum 6 payments made since the loan's disbursement
  • Eligible loan types:
    • Personal Loans
    • Auto Loans
    • Motorcycle/Boat/RV Loans
  • No more than 2 skips per calendar year 

What is the grace period on loans and credit cards? 

  • Loans – 15 days
  • Mortgages – 0 days
  • Credit cards – 0 days

What are the fees for late payments to loans and credit cards? 

  • Consumer loans – 5% of outstanding balance, max of $5
  • Credit cards – up to $38
  • Business loans – 10% of the payment (balance & interest combined)
  • Real estate-secured loans – 3% of the payment amount (balance & interest combined)
  • HELOC – $10 or the 10% of the principal balance 

Does Tremont Credit Union have a courtesy pay program?

Yes, visit our Overdraft Protection & Courtesy Pay page to learn more. 

Certificates of Deposit (CDs)

What is the grace period for penalty-free changes on a matured CD?

10 calendar days. 

How do members make changes to their CD at maturity?

You can make changes to your CD over the phone. Call your local branch. 

Can members make early withdrawals from CDs? What are the penalties? 

Yes, but early withdrawals are subject to penalty. Penalties are based on the rate and term of your CD. Contact your branch for details.

Does Tremont Credit Union offer club accounts?

Yes, we offer Christmas Clubs and Vacation Clubs. Visit our Club Accounts page to learn more.

Deposit Holds

How long are funds placed on hold?

Same-Day Availability:

  • Direct deposits
  • Wire Transfers
  • Cash deposits made in-person with a CU employee

Next-Day Availability:

  • US Treasury checks payable to the member
  • On Us checks
  • State & local government checks; cashier's, certified, and teller's checks; and Federal Reserve Bank Checks, Federal Home Loan Bank checks, and postal money orders, if made payable to the member
  • The first $225 of any other check deposits 

2 Business Day Hold:

The remaining deposit amount over the $225 of a day's deposits (listed above)

Longer Holds May Apply:

  • Hold may be longer if deposit meets one of the following factors
  • Hold is typically no longer than 7 business days
    • We believe a check you deposit will not be paid
    • You deposit checks totaling more than $5,525 on any one day
    • You redeposit a check that has been returned unpaid
    • You have overdrawn your account repeatedly in the last six months
    • There is an emergency, such as failure of computer or communications equipment

Special Hold Rules for New Accounts:

  • Accounts are considered new in the first 30 days
  • Same-day availability for wires, cash, & direct deposits
  • Next business day availability for the first $5,525 of a day's deposits of State & local government checks; cashier's, certified, and teller's checks; and Federal Reserve Bank Checks, Federal Home Loan Bank checks, and postal money orders, if made payable to the member & deposited in person with the CU
  • 2 business day hold on the amount over $5,525 for the above checks
  • 7 business day hold for all other check types

Will Tremont Credit Union release deposit holds early?

We may release funds early on a case-by-case basis. Contact us for more information. 

How long will ATM deposits be placed on hold?

  • Deposits made at CU-owned ATMs are subject to the standard hold times
  • Deposits made at non-CU owned ATMs are on hold for 5 business days

Accounts

How does a member open additional deposit accounts on an existing membership?

You can open Money Management Accounts, Club Accounts, and Certificates of Deposit (CDs) over the phone.

All other accounts require a form. You can start your application online at tremontcu.org — open the Accounts section of the menu, choose your account, and click the Apply Now button to get started. Or you can visit your local branch.

How do members request account closure? 

You can request a Tremont Credit Union Close Account form at your local branch. We can send you the form by fax or email. 

If an account has been closed for more than 30 days, you must complete a new account application to reopen an account.

How is a joint member added to or removed from an account? 

Adding Joints:

  • Primary and new joint can come to the branch together
  • If they can't come together, primary can initiate the process in person, and the joint must then sign the paperwork (part of the membership application) and provide the appropriate documentation 

Removing Joints:

  • Joint member can remove themselves in writing
  • Primary can't remove joint if they refuse to remove themselves — the account must be closed

How are beneficiaries added to or removed from an account?

Members must fill out the Beneficiary form. We encourage you to come to the branch to fill out the form. One beneficiary allowed per membership. 

When are accounts considered dormant? How do members avoid escheat?

Dormancy & Escheats:

Accounts are considered dormant and are subject to escheat after 3 years of inactivity. A $50 fee applies to dormant accounts.

To avoid escheat:

  • Make regular transactions (deposits/withdrawals/transfers) to avoid dormancy
  • If the account is already dormant, please contact Member Service
  • There is also a reactivation form if member prefers (fax/email the Dormant Account form) 

Dormant accounts are submitted to the Abandoned Property Division:

  • These members will need to wait until early December to contact the division
  • All accounts have been assessed the $50 dormant maintenance fee
  • If the balance was less than $50 the account was charged a fee and closed
  • Members can contact the Abandoned Property Division at 617-367-3900 or findmassmoney.com

After Escheat:

  • Tremont Credit Union cannot get the funds back
  • Member must contact their State Treasury's unclaimed property division
  • For the state of Massachusetts:

Why did I get a new IRA application when I have an existing IRA account?

Any time an IRA has been opened for 10+ years, the CU will send a new application to members to give them an opportunity to update their beneficiary info and any address updates. No changes are required.

Wire Transfers

How do members request outgoing wires? 

Members can request outgoing wires over the phone or by form. 

Phone:

Form:

  • Contact your local branch to request a form — we can send you the form by fax or email
  • Complete the form submit it by mail, in person, or fax to 781-356-7302

Wire Fee:

  • $25 per outgoing wire
  • $12.50 per wire for members 17 and under and 66 and over

Cutoff Time:

  • Wires are sent Monday – Friday only
  • Cutoff is 4pm ET for same-day wire

What information do members use to receive incoming wire transfers?

To:

  • Eastern Corp FCU
  • ABA/Routing Number 211391773

Further Credit To:

  • Tremont CU
  • ABA/Routing Number 211080754 

Final Credit To:

  • Member name
  • Member number 

Wire Fee:

  • $20 per incoming wires
  • $10 for members ages 18 to 65 

Posting Times:

Incoming transfers post as we receive them (business hours only) 

Online & Mobile Banking 

How do members enroll in online banking? 

  • Go to tremontcu.org
  • At the very top of the screen, click on Access Accounts
  • In the box on the left, click New User
  • Enter the following:
    • Member number
    • Access Code – this is the last 4 of your Social Security number (SSN)
    • Full SSN, no dashes
    • Street number (street name isn't needed)
    • Click the box to agree to the Terms & Conditions (member must actually open the Terms and Conditions link to move forwards)
  • Click Continue
  • Create a Logon ID:
    • Must be between 6-50 characters
    • Can contain letters & numbers
    • Can contain the following special characters only: . - _ @
    • Cannot be your SSN
    • Is case-sensitive
  • Select security questions and answers
  • Select a new password:
    • Between 8-16 characters
    • Must have at least 2 alpha and 2 numeric characters
    • No special characters
    • Case-sensitive
  • You have enrolled in online banking!

If you have any issues enrolling, please contact us.

How do members enroll in eStatements?

Enrollment:

  • Log into online banking
  • Go to the Self Service tab
  • Locate the Additional Services box
  • Click on eStatements
  • Follow the on-screen instructions, and make sure to agree to the terms and conditions
  • Popup blockers must be disabled, and member must have the most updated version of Adobe Reader
  • Upon enrollment, member will not be able to view previous statements
    • Statements will be available from that point going forward
    • Statements will remain online for 7 years

Access:

  • Members receive an email when their e-statements arrive
  • Log into online banking
  • Click on the Self Service tab
  • Locate the Additional Services box
  • Click on eStatements
  • All available statements will show on-screen

Cancellation:

  • Log into online banking
  • Click on the Self Service tab
  • Locate the Additional Services box
  • Click on eStatements
  • Click on the "Unsubscribe" button at the bottom
  • It may take up to 30 days to receive the next paper statement 

How is a member's password reset in online banking? 

Visit tremontcu.org and click the Access Account button in the top right corner. In the box on the left, click “Forgot Password?” and follow the prompts.

How do members enroll in Bill Pay? 

Members are automatically enrolled for Bill Payment if they have a checking account and use online banking. 

Visit our Online Education Center to learn more about Bill Pay.

Does Tremont Credit Union offer mobile banking?

Yes, we do! Visit our Online, Mobile, & Telephone Banking page to learn more about the benefits of mobile banking. 

Does Tremont Credit Union offer mobile deposit? 

Yes, we do! Mobile deposit is available through the mobile app. No enrollment is necessary if you currently use the mobile app.

  • Maximum deposit of $2,500
  • Funds aren't available immediately!
  • Cutoff is 3pm ET for deposit to be considered made that day 

Making the Deposit:

  • Log into the mobile app
  • Open the menu
  • Select Mobile Deposit
  • Choose the "To" account
  • Enter the amount
  • Make sure the check is endorsed!
    • Line 1: Member's signature
    • Line 2: the words "for Mobile Deposit only" + the account number & date
  • Take a picture, front & back
  • Review the deposit for accuracy
  • Submit
  • If deposited before cutoff, check will be available in 2 business days
  • Retain the check for 14 days 

Unacceptable Deposits:

  • On Us checks
  • Non-negotiable checks
  • Any item that contains evidence of alteration to the information originally contained on the check
  • Any item issued by a financial institution in a foreign country or not payable in US Dollars
  • Incomplete checks--including those that don't have amounts, payees, endorsements, etc.
  • "Stale-dated” or “post-dated" checks
  • Third party checks 

How do members use instant balance for mobile banking? 

Setup:

  • Open the mobile app
  • Don't log in yet — tap the Instant Balance button at the top right corner (the dollar sign)
  • Accept the disclaimer to turn on Instant Balance
  • Log into the mobile app
  • Select the accounts to enable under instant balance
  • Save
  • Service is enabled! 

After setting up the service, you just need to tap on the Instant Balance icon to view the info. 

Does Tremont Credit Union offer Touch ID?

Yes, Touch ID has been enabled as of 12/12/17 for mobile banking. You must have already registered and saved their fingerprints on your device.

Setting up Touch ID:

  • Log into the mobile app
  • Open the menu
  • Select More
  • Choose Touch ID
  • Select the option to turn on ("toggle") Touch ID
  • Member may have to read and agree to terms and conditions
  • Save
  • The service is enabled! 

Logging in with Touch ID:

  • Open the mobile app
  • Select the option to log in with Touch ID
  • Swipe the fingerprint
  • You’re logged in!

Stop Payments

How does a member stop payment on a check? 

Members can request a stop payment on a check over the phone or in person. There is a $32 fee per stop — only one fee for multiple checks in sequence.

Phone:

  • Dial Member Telephone Service (MTS) at 800-370-2255
  • Press option 3
  • Then press option 5 to stop the payment 

In Person:

Visit any Tremont Credit Union branch to fill out the stop form.

How do members place a stop on an ACH payment? 

You can request a stop on an ACH payment over the phone, but we encourage you to come to a branch. 

There is a $32 fee per stop. ACH stops can only be placed on future withdrawals not current pre-authorized withdrawals in process. 

How do members stop payments on official checks?

  • Request a stop payment form for official checks — we will send you the form by fax or email
  • We will only place a stop if the check is lost, stolen, or destroyed
  • There is a $32 fee per stop 

How do members stop payments on Bill Pay?

  • Member can only stop/cancel the payment before it is sent
  • Log into online banking
  • Go to the Bill Payment tab
  • Click on Set Up/Change Payments
  • Click on the merchant to modify the payment for

ADA Accessibility

Is your website ADA accessible? 

We are in the process of being ADA accessible. We have partnered with AudioEye®, a 3rd-Party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye Digital Accessibility Platform. Visit the AudioEye Accessibility page to learn more.

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